At Wawodiscount.com, customer satisfaction is our top priority. As a general merchandise and discount department store, we curate a wide variety of goods to bring you the best value. If you are not completely satisfied with your purchase, we are here to help. Please review our straightforward return and refund guidelines below.
1. 30-Day Return Window
You have 30 days from the date your package was delivered to request a return and refund. Any return requests submitted after this 30-day window will unfortunately not be accepted.
2. Return Conditions & Eligibility
To be eligible for a return, your items must meet the following department-store standards:
The item must be unused, unwashed, and in the same pristine condition that you received it.
It must be in its original, undamaged packaging, with all original tags, labels, instruction manuals, and accessories still attached.
Non-Returnable Items: Due to health, hygiene, and safety regulations, certain types of department goods cannot be returned once opened or used. These include cosmetics, personal care products, swimwear, undergarments, and opened bedding/linens.
3. How to Initiate a Return
To start a return, please follow these simple steps:
Contact our customer support team at support@wawodiscount.com with your order number, the name of the item(s) you wish to return, and the reason for the return.
If your return is accepted, our team will reply with the exact return shipping address instructions.
Securely pack the item in its original packaging and mail it back to our designated facility using a trackable shipping service.
Note: Please do not send your purchase back to the manufacturer or to the address on the shipping label without prior authorization from us.
4. Return Shipping Costs & Fees
Customer Remorse (Changed Your Mind): If you wish to return an item because you changed your mind, ordered the wrong size/color, or simply no longer want the product, you will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.
Defective, Damaged, or Incorrect Items: If an item arrives damaged, defective, or we sent you the wrong product, please contact us immediately at support@wawodiscount.com with clear photos of the issue. In these cases, Wawodiscount.com will cover all return shipping costs and provide a pre-paid return label.
No Restocking Fees: We do not charge any restocking fees or processing fees on returned items.
5. Refund Processing Timelines
Inspection: Once your return package is received at our facility, our inspection team will review the items within 3 Business Days to ensure they meet our return eligibility conditions.
Approval & Notification: We will send you an email to notify you whether your refund has been approved or rejected based on the inspection.
Refund Issuance: If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment (PayPal or the credit/debit card used via PayPal).
Processing Time: Please allow 5 to 10 Business Days
6. Exchanges
We only replace items if they arrive defective, damaged, or incorrect. If you need to exchange an item for the exact same product, please send an email to support@wawodiscount.com
7. Contact Us
If you have any questions, concerns, or complaints regarding our products, corporate practices, or these policies, please contact our support team. We aim to respond to all inquiries within 24–48 business hours.
- Phone: +1 347-686-1796
- Email: support@wawodiscount.com
- Address:10 REDMOND LANE, OYSTER BAY, NY, 11771, USA
- Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
